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Frequently asked questions

1. What to do in an emergency (fire, accident, disaster)?

You need to call the Ministry of Emergency Situations on the short number 112 and report three facts:

1. What happened

2. The location of the incident

3. Your first and last name.

See the video for more details: https://t.me/MCHSUzbek/33815

2. How can I clarify information in the Khokimiyat news?

For more information, you can ask a question in the comments to the news on the official telegram channel of the khokimiyat https://t.me/poytaxt_uz or by calling the press service of the khokimiyat at +998 71 210 01 63.

3. Where to go with housing and communal services problems, potholes in the roads, lack of crossings, disruptions in public transport, in case of illegal felling of trees and illegal garbage dumping?

For these and other questions, please contact the Xalq Nazorati electronic service via the website https://xalqnazorati.uz/, mobile application or by calling the short number 1055.

4. How can I find out the balance of my heating bill and the timeframe for checking my hot water meter?

In Tashkent, there is a single short number 1347 for telephone calls to district offices of Veolia Energy Tashkent. Consumers can call the district office to:

✅ get advice on heat supply services;

✅ find out the consumer's balance;

✅ report problems in heating networks;

✅ report violations during work;

✅ get information on the timing of state inspection of meters;

✅ transmit readings of heat meters;

✅ get information on hot water outages.

More information: https://t.me/veoliaenergytashkent_official/523

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